Depending on the nature of your enquiry or project, we may collect the following information:

Personal and Contact Information

• Full names and surnames

• Email addresses

• Telephone and mobile numbers

• Residential, postal and property addresses

• Identity numbers or copies of identity documents, where required

• Company or trust registration details, where applicable

Property and Project Information

• Property descriptions, erf numbers and municipal account information

• Proof of property ownership or authorisation to act on behalf of an owner

• Previously approved building plans and architectural drawings

• Property photographs, measurements, surveys and building documentation

• Information required for municipal applications, building plan approvals and regulatory compliance

Website and Communication Information

• Information submitted through our website contact forms

• Emails, telephone enquiries and other correspondence

• Website usage information, including cookies and analytics data, where applicable

We collect only the personal information reasonably necessary to respond to enquiries, provide our services and meet applicable legal or regulatory requirements.

We may use your personal information for the following purposes:

• Responding to enquiries and preparing professional fee proposals

• Providing architectural design, drafting and related professional services

• Retrieving previously approved building plans from municipalities

• Preparing and submitting building plans and supporting documentation to local authorities

• Communicating with clients regarding project progress, approvals and outstanding requirements

• Coordinating with appointed engineers, land surveyors, town planners and other relevant professionals

• Preparing invoices, maintaining financial records and administering client accounts

• Meeting professional, statutory and regulatory obligations

• Improving our website, administrative processes and client services

• Sending marketing communications where you have provided the necessary consent or where otherwise permitted by law

We will not use your personal information for purposes incompatible with those for which it was originally collected, unless permitted or required by law.

In the course of providing architectural and municipal approval services, it may be necessary to share relevant information with authorised third parties.

These may include:

• Municipalities and local authorities, including the City of Tshwane, City of Johannesburg and City of Ekurhuleni

• Homeowners' associations and estate management bodies, where applicable

• Structural engineers, land surveyors, town planners and other appointed consultants

• Professional regulatory bodies, where required

• Trusted technology, administrative and document management service providers

• Legal or regulatory authorities where disclosure is required by law

We share only the information reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality and data protection safeguards are in place.

We take reasonable technical and organisational measures to safeguard personal information against loss, unauthorised access, misuse, alteration or disclosure.

These measures may include:

• Restricted access to client and project documentation

• Password-protected systems and electronic records

• Secure document storage and appropriate backup procedures

• Confidential handling of identity documents, municipal accounts and property ownership records

• Limiting access to information to authorised employees and relevant professional consultants

Although we take reasonable precautions to protect your information, no electronic communication or storage system can be guaranteed to be completely secure.

We retain personal information and project documentation only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable legislation, contractual obligations and professional recordkeeping requirements.

Architectural drawings, municipal approvals and related project records may be retained for legitimate professional, regulatory and legal purposes.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, unless continued retention is permitted or required by law.

In accordance with applicable South African data protection legislation, you may have the right to:

• Request confirmation of whether we hold personal information about you

• Request access to your personal information

• Request correction or updating of inaccurate or incomplete information

• Request deletion or destruction of information where legally appropriate

• Object to certain forms of personal information processing

• Withdraw consent where processing is based on consent, subject to applicable legal requirements

• Opt out of direct marketing communications

• Lodge a complaint with the Information Regulator of South Africa

Requests relating to personal information may be submitted to us using the contact details below.

We may require reasonable verification of identity before processing a request.

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and enhance the user experience.

Cookies may collect information such as browser type, pages visited and general website usage patterns.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where legally required, we will obtain appropriate consent for the use of non-essential cookies.

We may occasionally communicate information about our architectural services, building plan approvals, property compliance matters or other relevant services.

Electronic marketing communications will only be sent where permitted under applicable law.

You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions included in the communication.

Our website may contain links to third-party websites, including municipal portals, professional organisations or external service providers.

We are not responsible for the privacy practices or content of these external websites.

We encourage visitors to review the privacy policies of any third-party websites they access.

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements or information processing practices.

Any changes will be published on our website, together with the updated effective date.

We encourage visitors and clients to review this policy periodically.

For questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact:

We Do House Plans (Pty) Ltd

Pretoria, Gauteng, South Africa

Information Officer: The designated Information Officer of We Do House Plans (Pty) Ltd

Email: info@wedohouseplans.co.za

Telephone: 012-4601313

Website: www.wedohouseplans.co.za

You may also contact the Information Regulator (South Africa) through its official website at www.inforegulator.org.za if you believe your personal information has been processed unlawfully.

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